New Orders

Get the answers you need about ordering and activating your Cricket Wireless phone. From tracking your order to questions about setting up your phone, you’ll have everything you need to get up and running with your Cricket Wireless service.
 

Quick Links

Track My Order
Submit Warranty Claim
Activate My Service

Important Articles

Online Ordering and Status

Once you place an online order, we will update you via email....

Read More

Shipping & Delivery

Every order gets free next business day shipping. Orders received before 2 pm ET Monday-Friday wil...

Read More

Activation: Online Orders

If you ordered Cricket service online at cricketwireless.com, you'll need to activate your service ...

Read More

Popular Topics

Activation: Non-Cricket Retailers

Welcome to Cricket! If you recently purchased a universal SIM card kit or device from a non-Cricket...

Activation: Online Orders

If you ordered Cricket service online at cricketwireless.com, you'll need to activate your service ...

Phone Setup

Once you've activated online, select your phone type below and we'll walk you through some helpful ...

Returns & Exchanges

Cricket provides a 7-day return policy for qualifying devices; see details below. If you received y...

Warranty

Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, c...

Online Ordering and Status

Once you place an online order, we will update you via email....

Shipping & Delivery

Every order gets free next business day shipping. Orders received before 2 pm ET Monday-Friday wil...

Transfer Content

With today's Cloud technology, transferring content from your current phone to your new device is e...

Related Categories

Switch to Cricket
Cricket Plan Options
Manage My Account

Didn’t find the answer to your question about Orders & Activations? Contact us to speak with someone from Cricket Customer Support.